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Customer Care Associate

2 months ago

Long Beach, Washington, United States Bank of the Pacific Full time

Position Title: Customer Service Representative I (CSR)

Department: Retail Banking

Reports to: Assistant Branch Manager

FLSA Status: Hourly/Non-exempt

Grade: Salary grade determined by experience at hiring with opportunities for advancement within the role

Company Commitment:

Bank of the Pacific is dedicated to providing outstanding service to both external and internal clients. We emphasize teamwork, transparent communication, integrity, and professionalism.

A successful candidate should demonstrate enthusiasm, professionalism, and ethical behavior, reflecting the Mission, Vision, and Values of the organization.

Job Overview:

The Customer Service Representative (CSR) will manage account transactions, address customer inquiries, and assist with branch operations.

Key Responsibilities:

  • Assist clients with standard account requests
  • Maintain and balance a cash drawer
  • Welcome clients and provide information regarding banking services
  • Investigate and resolve client issues
  • Adhere to banking procedures and security protocols

Compliance Obligations:

All employees are required to comply with legal and regulatory standards as well as internal controls. Participation in compliance training is mandatory.

Qualifications:

  • High School diploma or equivalent
  • Strong communication skills in English
  • Previous cash handling experience is preferred

Skills and Competencies:

  • Proficiency in computer applications
  • Basic math and typing skills
  • Customer service and interpersonal communication abilities

Work Environment:

  • Office setting
  • Potential for extended hours and travel

Physical Demands:

  • Ability to sit or stand for prolonged periods
  • Ability to lift items weighing up to 20 lbs.

To express interest in this role, please submit your resume and cover letter, ensuring to reference the position title in your application.