Vehicle Condition Inspector
1 week ago
About the Role:
We are seeking a highly skilled and detail-oriented Vehicle Condition Inspector to join our team at ACV Auctions. As a Vehicle Condition Inspector, you will be responsible for conducting thorough inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems.
Key Responsibilities:
- Conduct inspections of vehicles to identify damage, missing parts, and mechanical problems.
- Prepare and submit detailed reports of vehicle condition, repair/replacement cost estimates, and related documentation.
- Partner with Territory Managers and Inspectors to ensure seamless inspection processes.
- Interface regularly with dealers to develop and maintain strong relationships and ensure client satisfaction.
- Travel to and from dealerships and homes to inspect vehicles and write condition reports.
- Take high-quality photos of vehicles and upload them to the image server using a company-issued smartphone.
- List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
- Sign up independent dealerships as buyers to utilize the ACV Auctions digital platform.
- Perform additional duties as assigned by management.
Requirements:
- 1 year(s) of experience in the automobile field (body, paint, and mechanical repair knowledge) with customer service background.
- Ability to read, write, speak, and understand English.
- Problem-solving aptitude to meet challenges with resourcefulness and innovative approaches.
- Proven success in working independently with minimal supervision while working in a team environment.
- Excellent communication skills with the ability to understand customer needs and expectations.
- Valid driver's license and safe driving record required.
- No previous DUI/DWI and no restrictions on driving a commercial vehicle.
- Knowledge of system capabilities, knowledge of needed/job-relevant software packages, and web-based applications.
- Ability to drive a manual and automatic transmission.
- Vision abilities required to properly identify small defects around and underneath vehicles.
Our Values:
We value Trust & Transparency, People First, Positive Experiences, Calm Persistence, and Never Settling.
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