Service Advisor

4 weeks ago


Glendale, Arizona, United States New Century Volkswagen Full time
Job Description

The Service Advisor role at New Century Volkswagen involves providing exceptional customer service by greeting customers, listening to their needs, and scheduling appointments as required. They may also arrange loaner cars and verify insurance before maintenance is scheduled.

Key Responsibilities:

  • Greet customers promptly and obtain necessary information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend maintenance based on the vehicle's age, mileage, and history
  • Prepare accurate estimates of labor and parts costs
  • Establish follow-up times and monitor progress
  • Verify final invoices reconcile with work performed
  • Explain completed work and charges to customers

Requirements:

  • Proven track record of achieving exceptional customer satisfaction
  • Prior experience as a service advisor, assistant lane manager, or service consultant
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Computer skills and willingness to learn new programs

New Century Volkswagen is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.



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