Experienced Service Advisor

3 weeks ago


Glendale, Arizona, United States US Auto Trust LLC Full time

We are proud to have a stable of legendary brands such as Aston Martin, Land Rover, Jaguar, Hyundai, Genesis, and Cadillac.

US Auto Trust LLC is looking to add an Experienced Service Advisor to our successful team and give you the opportunity to work on one of the best made luxury brands in our industry.

We offer a competitive compensation plan with unlimited income potential, a comprehensive benefits program and opportunities for career growth.

Compensation:

Our commission-based pay structure allows an earning potential of $84,000 - $144,000/year

Responsibilities:

Maintain Customer Satisfaction Index (CSI) rating as set by service manager.

Greet customers in a timely, friendly manner and obtain vehicle information.

Advise customers about necessary service for routine maintenance.

Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.

Schedule and estimate of vehicle service and repairs.

Confer with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.

Prepare and help customers understand repair orders by showing time, cost, and labor estimates for service.

Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Implement a quality control process to eliminate comebacks.

Maintain high customer satisfaction standards, always demonstrating professionalism and courtesy with customers.

Other duties as assigned.

Requirements:

Previous Service Advisor experience (2 years minimum) Preferred.

Genuine interest in providing an exceptional customer experience.

Reliability, enthusiasm, friendliness and a positive "team-player" attitude.

A leader in service with verifiable CSI scores.

Excellent communication and interpersonal skills.

Strong work-ethic.

Ability to work in a fast-paced environment.

Valid driver's license and good driving record.

What we offer:

Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.

Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

Values-driven culture built on integrity, professionalism, excellence and teamwork.

We are a Drug Free, Tobacco Free, Non-Smoking (including e-cigarettes) company and Equal Opportunity Employer (EOE).



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