Residential Operations Supervisor

2 weeks ago


Brockton, Massachusetts, United States Our House, Inc. Full time
Job Overview

Position Summary: The Residential Operations Supervisor is responsible for overseeing the administration of support services for residents in accordance with agency policies and regulatory requirements. This role involves managing the community residence and supervising the residential staff, while providing guidance, training, and support to individuals with developmental disabilities in their journey towards independent living.

Key Responsibilities:

  • Staff Management: Supervise and mentor direct care staff to ensure the delivery of services aligns with residents' personal goals and behavioral strategies.
  • Medication Oversight: Ensure residents receive their medications in compliance with established procedures and conduct monthly reviews with pharmacy representatives.
  • Training and Development: Conduct orientation for new staff, facilitate ongoing training sessions, and perform staff evaluations to enhance team performance.
  • Operational Duties: Manage staffing schedules, maintain accurate records, and oversee the daily operations of the residence, including safety protocols and emergency preparedness.
  • Administrative Functions: Maintain electronic client records, conduct interviews for potential hires, and ensure compliance with training requirements and regulatory standards.
  • Quality Assurance: Monitor the residence to uphold compliance with organizational standards and advocate for the rights and needs of residents.
  • Direct Care Support: Provide assistance with daily living activities, transport residents to appointments, and respond to medical needs as required.

Qualifications:

High School Diploma with a minimum of four years of experience working with adults with developmental disabilities is required. A Bachelor's degree with two years of relevant experience or four years of supervisory experience is preferred. Proficiency in Microsoft Office applications and strong communication skills are essential. A valid driver's license is also required.

Physical and Mental Requirements:

  • Must be able to perform essential job functions without posing a direct threat to the health or safety of others.
  • Physical demands include the ability to lift and carry up to fifty pounds and maintain visual and auditory acuity.
  • Mental demands require effective verbal communication, comprehension of instructions, and the ability to interpret various forms of documentation.


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