Customer Service Coordinator

3 weeks ago


Newport News, Virginia, United States Atlantic Constructors Full time

Job Summary:

Atlantic Constructors is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for scheduling service technicians, handling high call volumes, ordering equipment, and providing exceptional customer service.

Key Responsibilities:

  • Assign service technicians to jobs and coordinate service resources
  • Schedule personnel, materials, sub-contractors, and equipment based on project needs, skillsets, and availability
  • Input project location into system
  • Responsible for customer interaction/satisfaction
  • Interact and communicate with all administrative staff, project managers, HVAC field technicians, electricians, and management
  • Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements
  • Conduct customer call backs to ensure highest level of satisfaction
  • Obtain all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers

Requirements:

  • Minimum of 6+ months call center experience, preferably in a dispatch environment
  • Excellent customer service skills
  • Able to multi-task and work in fast-paced work environment
  • Ability to handle high call volume
  • Ability to make scheduling decisions based on current needs
  • Possess excellent problem resolution skills
  • Excellent communication/follow-up skills
  • Basic knowledge of MS Office Suite
  • HS diploma, or GED equivalent

Work Environment:

Works in a professional office environment and routinely uses standard office equipment. Position may require visits to construction site.

Travel:

May require infrequent travel (typically not overnight).



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