Customer Service Coordinator
3 weeks ago
Job Summary:
Atlantic Constructors is seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for scheduling service technicians, handling high call volumes, ordering equipment, and providing exceptional customer service.
Key Responsibilities:
- Assign service technicians to jobs and coordinate service resources
- Schedule personnel, materials, sub-contractors, and equipment based on project needs, skillsets, and availability
- Input project location into system
- Responsible for customer interaction/satisfaction
- Interact and communicate with all administrative staff, project managers, HVAC field technicians, electricians, and management
- Maintain customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests/requirements
- Conduct customer call backs to ensure highest level of satisfaction
- Obtain all information required to generate, prepare, and fax/e-mail quotes of $3k or less to customers
Requirements:
- Minimum of 6+ months call center experience, preferably in a dispatch environment
- Excellent customer service skills
- Able to multi-task and work in fast-paced work environment
- Ability to handle high call volume
- Ability to make scheduling decisions based on current needs
- Possess excellent problem resolution skills
- Excellent communication/follow-up skills
- Basic knowledge of MS Office Suite
- HS diploma, or GED equivalent
Work Environment:
Works in a professional office environment and routinely uses standard office equipment. Position may require visits to construction site.
Travel:
May require infrequent travel (typically not overnight).
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