Restaurant Operations Manager
13 hours ago
Sonic Drive-In is seeking a highly skilled and experienced Multi-Unit Leader to join our team. As a Multi-Unit Leader, you will be responsible for managing the operations of multiple Sonic Drive-In locations, ensuring that our guests receive exceptional service and quality food in a clean and safe environment.
Key Responsibilities:- Manage and train Working Partners/General Managers and conduct management orientation.
- Direct and assign employees as needed to ensure all aspects of service meet operational standards.
- Oversee multiple drive-in employees and management in performing all duties in the Basic Stations, ensuring the preparation, temperature, packaging, appearance, presentation, taste, and service of all menu items meet operational standards.
- Adhere to and monitor management compliance of the drive-in employee handbook, policies, and practices.
- Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints, and policy violations to his/her immediate supervisor.
- Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law.
- Monitors multiple drive-in cost control procedures for food, labor, paper, and inventory. Takes immediate corrective action when necessary.
- Monitors performance of vendors. Takes immediate corrective action when necessary.
- Audits drive-in employment-related records and payroll records.
- Reinforces the importance of placing guest needs first to drive-in management on a consistent basis.
- Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary.
- Recruits, interviews, and hires management team members to achieve proper staffing levels.
- Approves compensation levels of drive-in employees and managers within company guidelines.
- Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends.
- Develops and implements a marketing plan for the region.
- High school diploma or equivalent required. Advanced studies in business, restaurant management, or related fields are preferred.
- Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision.
- Multi-unit supervision experience is preferred.
- Required to work a minimum 5-day workweek, including irregular hours, nights, weekends, and holidays.
- Knowledge of recruiting, interviewing, and selection practices.
- Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations.
- Leadership and supervisory practices and skills; effective verbal and written communication skills.
- Basic accounting and computer skills.
- Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems.
- Problem-solving, decision-making, and conflict-resolution skills.
- Abide by the company's appearance, uniform, and hygiene standards.
Sonic Drive-In is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply today
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