Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused Call Center Agent to join our team at MCI Careers. As a Call Center Agent, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a timely and professional manner.
Key Responsibilities:- Handle inbound and outbound calls in a courteous and timely manner
- Provide accurate and helpful information to customers
- Resolve customer complaints and issues in a professional and courteous manner
- Meet or exceed performance metrics and quality standards
- Work collaboratively with other team members to achieve team goals and objectives
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet performance metrics
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to type 20+ words per minute
- One year of experience in customer service or a related field
- State or Federal work experience
- Competitive compensation and benefits package
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.
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