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Senior Technical Service Engineer

2 months ago

North Kingstown, Rhode Island, United States Hexagon AB Full time

Hexagon Manufacturing Intelligence is in search of a Senior Technical Service Engineer.

At Hexagon, we are dedicated to empowering industrial manufacturers to innovate with the groundbreaking technologies of today and the transformative products of tomorrow.

Our advantage lies in our extensive global presence and vast array of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytical tools.

Functional Overview

The role involves the installation, configuration, troubleshooting, and maintenance of various coordinate measuring machines (CMM), machine tools, and their accessories. The engineer will identify, analyze, and rectify failures, as well as install new components or parts. Responsibilities also include conducting startup testing and providing advanced customer training on product features and maintenance.

Key Responsibilities
  • Lead the installation and maintenance of machines, including diagnosis, repairs, troubleshooting, certifications, and recalibration to meet factory specifications and accuracy standards.
  • Develop innovative solutions for unique, chronic, or complex challenges.
  • Address intricate customer inquiries regarding product features and suggest suitable upgrades.
  • Guide and mentor junior service engineers, ensuring quality in their work.
  • Support service calls at customer locations to resolve issues related to company products, diagnose problems, and perform duties to ensure customer satisfaction.
  • Provide advanced technical support to other service representatives and customers.
  • Ensure timely preparation and completion of service and expense reports.
  • Deliver exceptional customer satisfaction in a professional manner.
  • Perform complex mechanical tasks, including assembly, disassembly, leveling, diagnosis, and repair of automated equipment.
  • Execute intricate electrical tasks, including diagnosis, troubleshooting, and repair of control systems.
  • Conduct preventative maintenance and field modifications.
  • Stay updated with administrative responsibilities such as customer service logs and internal service records.
  • Maintain tools and testing equipment, ensuring proper calibration.
  • Communicate regularly with customers to ensure issue resolution and appropriate follow-up.
  • Keep abreast of industry trends and best practices.
  • Enhance technical skills through training classes, independent research, and seminars.
  • Assume a team lead role for project-related tasks.
  • Mentor junior service engineers, fostering their skill development through advice, coaching, and training opportunities.
  • Perform other related duties as assigned.
Required Skills and Abilities
  • Highly detail-oriented and organized.
  • Excellent written and verbal communication skills.
  • Strong customer service orientation.
  • Creative, analytical, and driven mindset.
  • Exceptional problem-solving abilities.
  • Adherence to safety protocols.
  • Ability to work independently as well as collaboratively in a team environment.
Physical Requirements

The employee must be capable of performing essential job functions satisfactorily. Reasonable accommodations may be made for individuals with disabilities to perform essential job functions, absent undue hardship.

  • Regularly required to stand, walk, and sit for extended periods, with frequent bending and kneeling.
  • Manual dexterity is necessary for keyboard use and operating office equipment.
  • Frequent movement around customer worksites.
  • Ability to lift and/or move up to 75 pounds regularly.
  • Specific vision abilities required include close vision, depth perception, and the ability to adjust focus.
  • Regular communication with other employees and customers.
Qualifications
  • Associate degree or equivalent combination of technical education and work experience.
  • 7+ years of experience in mechanical, electrical, computer, or software fields.

At Hexagon Manufacturing Intelligence, our vibrant energy and commitment are evident in our dedication to our work, passion for what we do, and the speed at which we achieve our goals.

Here, you will find opportunities to advance your career, develop professionally, and explore diverse opportunities within a large, innovative company that values integrity and creativity.

We aim to attract the most talented and dynamic individuals in their fields, as our success is rooted in our people. Our culture promotes independent thinking alongside a collaborative team spirit.

We offer a competitive benefits package that is second to none, including:

  • Exceptional Medical, Dental, and Vision insurance.
  • Health Savings Accounts with employer contributions (HSA).
  • Flexible Spending Accounts (FSA).
  • 401k Plan with generous employer matching.
  • Generous Paid Time Off (PTO).
  • Employee Assistance Program.
  • Paid Parental Leave.
  • Tuition Reimbursement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.