Customer Service Retail Specialist

1 week ago


Redding, California, United States Ross Stores Full time
POSITION SUMMARY: The Retail Associate plays a crucial role in ensuring that Customers enjoy a pleasant shopping experience. This position involves engaging with Customers through eye contact, friendly greetings, and maintaining a respectful atmosphere among colleagues. The Associate is expected to adhere to company standards, keep the work area tidy, and present merchandise effectively. KEY RESPONSIBILITIES:
  • Prioritizes safety in all actions and promotes safe practices on the sales floor.
  • Maintains vigilance to ensure a secure shopping environment, promptly addressing any unsafe conditions.
  • Treats Customers and fellow Associates with respect, fostering a friendly and professional atmosphere.
  • Assists Customers by being knowledgeable about merchandise and providing prompt service, including register transactions.
  • Responds quickly to Customer inquiries and issues, involving Store Leadership when necessary.
  • Upholds the Company brand in all interactions.
  • Conducts cleaning and maintenance tasks to ensure a sanitary and organized store environment.
  • Adheres to the Company's dress code and maintains a professional appearance.
  • Engages in daily recovery tasks to keep the store neat and well-organized.
  • Expedites the placement of newly received merchandise on the sales floor, following presentation guidelines.
  • Understands and implements Loss Prevention strategies and merchandise protection standards.
  • Demonstrates integrity and confidentiality in all dealings with Customers and Associates.
  • Follows policies regarding cash handling and ensures accuracy in all transactions.
  • Exhibits a sense of urgency in completing tasks efficiently and effectively.
REQUIRED SKILLS:
  • Excellent communication skills with Customers and team members.
  • Basic mathematical skills for retail operations.
PHYSICAL DEMANDS:
  • Ability to operate store equipment and remain active throughout the shift.
  • Capability to perform physical tasks such as bending, lifting, and moving items.
SUPERVISORY ROLE: None. DISCLAIMER: This job description outlines the primary responsibilities and requirements of the position and is not intended to be an exhaustive list of all duties. The Company is committed to equal employment opportunities and values a diverse workforce.

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