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Electronics Repair Specialist

2 months ago

Redding, California, United States Shasta Repairs Full time
Position Overview

Full or Part Time Electronics Repair Specialist

If you have a passion for assisting individuals with their technology and thrive in a collaborative atmosphere, this position may be ideal for you.

We are seeking a customer-oriented professional with strong troubleshooting and electronic repair abilities, dedicated to fostering genuine connections through service and support.

Key Responsibilities

  • Address customer inquiries related to computers, smartphones, tablets, and gaming devices, focusing on operational, maintenance, and repair aspects.
  • Utilize appropriate tools and techniques to diagnose and repair smartphones effectively.
  • Engage directly with customers in a retail environment, providing exceptional service and support.
  • Achieve or surpass key performance targets, including service metrics and customer satisfaction ratings.
  • Conduct inventory management tasks, including monitoring and counting parts and supplies.
  • Complete all required training and certification programs within designated timeframes, including ongoing education.
  • Adhere to all operational guidelines and procedures.
  • Exemplify Core Values in all professional interactions.
  • Meet company and partner security protocols, including background checks.

Qualifications for Success

  • A strong enthusiasm for problem-solving and providing effective solutions.
  • A genuine interest in technology and its impact on people's lives.
  • Preferred experience of at least six months in customer service or retail settings.
  • Dependability and adaptability in challenging situations.
  • Ability to meet or exceed changing performance objectives.
  • Demonstration of Core Values in all professional interactions.
  • Willingness to work a flexible retail schedule.

Ideal Candidates Will Have

  • Six months of experience in product service support or electronics troubleshooting.
  • Familiarity with mobile devices and their operating systems.
  • A high school diploma or equivalent is preferred.
  • Excellent verbal and written communication skills.
  • Strong collaboration and teamwork abilities.
  • Basic proficiency in Microsoft Office applications.

All new technicians must be at least 18 years old and successfully complete a background check and drug screening.

Compensation is based on experience, ranging from $18 to $22 per hour.