Healthcare Call Center Representative

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to provide innovative solutions for improving health outcomes and advancing health equity on a global scale.

About the Role

This role involves working in a call center environment under supervision to receive and process inbound calls from patients, providers, and other medical staff. You will execute outbound calls or electronic tasks to assist with providing medical-related services.

Key Responsibilities
  • Call Handling: Answer a minimum of 11 calls per hour resolving moderate to complex issues.
  • Scheduling: Schedule and verify appointments in a clinical information system.
  • Patient Data Management: Verify and update patient demographic and insurance information.
  • Tasks Management: Send and receive tasks to Provider offices to assist patients with access to medical care.
  • Referral Processing: Receive and process expedited, stat, and at-risk referrals.
  • Communication: Contact patients to advise of appointment and referral status.
Requirements and Qualifications
  • A High School Diploma / GED or equivalent work experience.
  • Must be 18 years of age or older.
  • Technical Skills: Expanded knowledge and use of Microsoft Excel. Advanced computer skills in Windows environment.
  • Customer Service: Able to demonstrate customer service and proper telephone etiquette.
  • Communication Skills: Oral and written communication skills.
Preferred Qualifications
  • 6+ months experience in a customer service/call center or healthcare environment.
  • Training in a medical office or customer service-related field.
  • Coding and Terminology: CPT and ICD-10 coding. Medical Terminology.
Compensation and Benefits

The estimated hourly range for this role is $16.00 - $28.27 per hour, based on factors including but not limited to local labor markets, education, work experience, certifications, etc.



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