Overnight Guest Services Representative

2 weeks ago


Hopkins, Minnesota, United States Golder Hospitality Properties Full time
Position Overview

The Home2 Suites is seeking a dedicated part-time Overnight Guest Services Representative to enhance our front office operations.

The Night Auditor/Overnight Guest Services Representative serves as the primary point of contact for guests during the late-night hours, typically from 11 PM to 7 AM.

Work Schedule: Friday and Saturday from 11 PM to 7 AM

As the welcoming face of our establishment, the hotel front desk/night auditor should possess a personable demeanor and a strong commitment to guest relations. Responsibilities include effective communication and ensuring that guests' requirements are met with efficiency and warmth.

If you thrive during the night hours, are diligent, and have a positive outlook with a passion for delivering outstanding customer service, we invite you to consider this opportunity. Availability during weekends and holidays is essential.

Benefits Include:

  • Competitive compensation
  • Paid Time Off
  • Incentive Programs
  • Holiday Compensation
  • Referral Incentives
  • Discounts on hotel stays

Key Responsibilities:

  • Act as the Manager on Duty during the night shift.
  • Prepare all necessary documentation and reset systems for the next day.
  • Greet guests upon arrival and facilitate the check-in process.
  • Express gratitude to guests and manage the check-out process.
  • Handle all incoming and in-house calls professionally.
  • Assist guests with reservation modifications or inquiries.
  • Support guests to ensure a pleasant experience.
  • Perform routine daily operational tasks.
  • Maintain the ability to stand for extended periods.
  • Assist with laundry responsibilities during the shift.

Qualifications:

Candidates should demonstrate the following skills and attributes:

  • Strong attention to detail.
  • In-depth knowledge of local attractions and entertainment options.
  • Proficient understanding of computer systems related to registration and reservations.
  • Ability to read, write, speak, and comprehend English for effective communication.
  • Capability to interact with diverse customers, exercising patience and diplomacy to resolve issues.

Given the dynamic nature of the hospitality sector, employees may need to adapt their schedules to meet the operational demands of the hotel.

Our establishment operates 24/7, and a consistently hospitable service environment is essential.

Thank you for considering a position with Home2 Suites, managed by Golder Hospitality Properties.



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