Customer Service Representative

3 days ago

Fort Worth, Texas, United States RTP Company Full time
Job Summary

This position is responsible for providing exceptional service to RTP Company's customers as the first point of contact. The Customer Service Representative will be the primary point of contact for customers, answering questions, addressing inquiries, and providing solutions.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or system
  • Open and maintain accurate customer account records
  • Accurately process customer orders
  • Serve as customer liaison with internal departments to ensure customer inquiries are addressed
  • Communicate information to internal and external customers
  • Manage escalations with professionalism and tact
  • Identify root cause of inquiries and provide solutions
  • Collaborate with logistics and manufacturing to manage accounts
  • Work in partnership with Sales Engineers to support their customers and sales goals
Requirements
  • Exceptional customer service skills
  • Ability to communicate effectively and demonstrate courtesy, tact, and confidentiality
  • Multi-task oriented and self-directed
  • Ability to use independent judgment and discretion
  • Strong problem solving and problem resolution skills
  • Proficient with computer and using email and internet portals
  • Excellent written and verbal communication skills
  • High School diploma or equivalent required
  • Minimum of 2 years in customer support experience or related field required
  • Minimum of 1 year data entry/order entry experience required
Working Conditions

This position requires regular communication via phone, email, and in person to coordinate daily transactions. The employee will be required to sit for prolonged periods of time and operate a computer and other office machinery. The noise level is usually low, due to office equipment.

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