Nighttime Member Services Associate
1 week ago
Join Our Team as an Overnight Member Services Associate
Company Overview: At Planet Fitness, we are committed to fostering a supportive and encouraging environment for our members, ensuring they receive outstanding service and support.
Position Overview
The Overnight Member Services Associate is integral to maintaining a friendly atmosphere for all members, potential members, and visitors. Key responsibilities include managing front desk operations, addressing member inquiries, and upholding the cleanliness and organization of the facility.
Key Responsibilities
- Greet members, potential members, and guests with warmth and enthusiasm
- Handle front desk responsibilities, including phone inquiries and member check-ins
- Update member accounts and resolve any issues or questions
- Maintain a clean and orderly club environment
- Conclude the shift by managing cash deposits and closing procedures
Qualifications
- Demonstrated reliability, punctuality, and dependability
- Previous experience in customer service is advantageous
- Basic proficiency in computer operations is required
- Exhibit a positive demeanor and effective communication skills
- High school diploma or equivalent qualification
- Must be at least 18 years of age
- Willingness to work overnight shifts
Physical Requirements
- Continuous standing and walking throughout the shift
- Regular communication with members in person and via phone
- Occasional lifting of items up to 50 lbs may be necessary
- Possible exposure to cleaning agents
Work Schedule
- Monday 12am - 6am
- Various shifts throughout the week
Additional Perks
- Potential for performance-based bonuses
- Health and dental insurance available after the probationary period
- Complimentary Black Card membership after 30 days of employment
- Paid time off available after 6 months of service
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