Nighttime Member Services Associate

1 week ago


Woburn, Massachusetts, United States Planet Fitness Full time

Join Our Team as an Overnight Member Services Associate

Company Overview: At Planet Fitness, we are committed to fostering a supportive and encouraging environment for our members, ensuring they receive outstanding service and support.

Position Overview

The Overnight Member Services Associate is integral to maintaining a friendly atmosphere for all members, potential members, and visitors. Key responsibilities include managing front desk operations, addressing member inquiries, and upholding the cleanliness and organization of the facility.

Key Responsibilities

  • Greet members, potential members, and guests with warmth and enthusiasm
  • Handle front desk responsibilities, including phone inquiries and member check-ins
  • Update member accounts and resolve any issues or questions
  • Maintain a clean and orderly club environment
  • Conclude the shift by managing cash deposits and closing procedures

Qualifications

  • Demonstrated reliability, punctuality, and dependability
  • Previous experience in customer service is advantageous
  • Basic proficiency in computer operations is required
  • Exhibit a positive demeanor and effective communication skills
  • High school diploma or equivalent qualification
  • Must be at least 18 years of age
  • Willingness to work overnight shifts

Physical Requirements

  • Continuous standing and walking throughout the shift
  • Regular communication with members in person and via phone
  • Occasional lifting of items up to 50 lbs may be necessary
  • Possible exposure to cleaning agents

Work Schedule

  • Monday 12am - 6am
  • Various shifts throughout the week

Additional Perks

  • Potential for performance-based bonuses
  • Health and dental insurance available after the probationary period
  • Complimentary Black Card membership after 30 days of employment
  • Paid time off available after 6 months of service


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