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Retail Sales Associate

2 months ago


Woburn, Massachusetts, United States The UPS Store Full time
Job Summary

The UPS Store is seeking a highly skilled and customer-focused Retail Sales Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various office equipment.

Key Responsibilities:
  • Customer Service: Provide world-class customer service to all retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Package Processing: Receive and process packages for courier shipment, ensuring accurate and efficient handling.
  • Office Equipment Operation: Operate various office equipment, including copiers, fax machines, binding equipment, and laminating machines, in a safe and efficient manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services, including best-value options, to provide expert advice to customers.
  • Team Collaboration: Work closely with the UPS Store team to achieve sales and customer service goals, sharing knowledge and best practices to drive business success.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: Previous retail sales experience and strong customer service skills.
  • Skills: Excellent communication and people skills, ability to cross-sell and up-sell products and services, strong computer skills, and ability to lift 50+ pounds.
  • Availability: Must be able to work Saturday and Sundays, as well as extended periods of time on your feet.