Cafe Operations Manager
4 weeks ago
At Eurest, we are seeking a highly motivated and experienced Cafe Manager to lead our retail dining operations. As a key member of our team, you will be responsible for ensuring the successful operation of our cafes, providing exceptional customer service, and driving sales growth.
Key Responsibilities:- Plan and execute special events, maintain cash controls, and oversee the hiring and training of hourly team members.
- Ensure customer satisfaction and maintain good public relations through efficient use of resources.
- Direct staff to provide scheduled retail services in accordance with corporate policies and presentation standards.
- Train staff in customer service, proper portioning, cashier skills, and safety/sanitation.
- Complete daily, weekly, or monthly reports as outlined in corporate policies and procedures.
- Communicate effectively with team members, patients, and families.
- Implement and maintain cash handling standards to eliminate theft of services or company funds.
- Bachelor's degree in Food Services Technology/Management or related field; or Associate's degree plus three years of directly related experience.
- Minimum of one to three years of retail operational foodservice management experience.
- Good knowledge of food and catering trends, with a focus on quality, production, sanitation, food cost controls, marketing, and presentation.
- P&L accountability and contract-managed service experience is desirable.
- Experience with cash retail operations.
- Retail marketing experiences are highly desirable.
- Supervisory, leadership, management, and coaching skills.
- Good communication skills, both written and verbal.
- Ability to communicate on various levels, including management, customer, and associate levels.
- Knowledge of financial, budgetary, accounting, and computational practices.
- Proficient computer skills, including various computer programs, Microsoft Office programs, email, and the Internet.
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
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