Client Support Specialist

2 weeks ago


Worcester, Massachusetts, United States New England Board of Higher Education Full time

Position Overview:

The New England Board of Higher Education is seeking a dedicated Customer Service Assistant to enhance our client engagement and support initiatives.

Key Responsibilities:

  1. Client Support: Provide assistance to clients through various communication channels, ensuring their inquiries are addressed effectively.
  2. Order Management: Oversee the processing of orders, including payment verification and entry into our digital systems, while generating necessary documentation.
  3. Marketing Outreach: Conduct outreach to potential clients through email and other digital marketing tools to promote our services.
  4. Database Maintenance: Manage and update client information within our online databases to ensure accuracy and accessibility.
  5. Administrative Duties: Offer general operational support, including managing correspondence and facilitating communication among departments.
  6. Executive Support: Assist senior management with administrative tasks, including budgeting and procurement of office supplies.
  7. Additional Responsibilities: Undertake other tasks as assigned to support the organization's goals.

Qualifications:

  • Completion of at least two years of college education, with a background in accounting or budgeting preferred.
  • A minimum of 2-3 years of experience in customer service roles.
  • Proficiency in computer applications, particularly Microsoft Office Suite (Excel, Outlook, Word, Access).
  • Strong written and verbal communication skills.
  • Detail-oriented with a proactive approach to learning and problem-solving.
  • Excellent organizational and time management abilities.

Commitment to Diversity:

The New England Board of Higher Education is committed to fostering an inclusive environment that values diversity and promotes equal opportunity. We encourage applications from individuals of all backgrounds.

Benefits:

We offer a comprehensive benefits package, including paid time off, retirement plans, health and dental insurance, and educational assistance.



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