Client Support Specialists

2 weeks ago


Worcester, Massachusetts, United States Harr Toyota Full time

About Harr Toyota:

Harr Toyota is a premier automotive dealership dedicated to providing outstanding service in the industry.
Our mission is to ensure that every customer enjoys a seamless car purchasing and ownership journey.
We take pride in our knowledgeable team who are committed to representing top automotive brands and delivering exceptional service.

Role Overview:

The Client Support Specialists at Harr Toyota are vital in fostering excellent customer service interactions.
As the initial contact for our esteemed clientele, you will address inquiries, resolve issues, and ensure customers receive precise and timely information.

What We Offer:

  • Competitive pay ranging from $17 to $19 per hour
  • Comprehensive health, dental, and vision coverage
  • 401(k) retirement savings plan
  • Paid time off and holidays
  • Opportunities for career advancement within the organization
  • Starting with 2 weeks of paid vacation
  • Childcare reimbursement of up to $100 weekly
  • College scholarships available for employees' children

Key Responsibilities:

  • Professionally manage incoming customer calls and emails, providing personalized assistance
  • Identify customer needs to ensure satisfaction and deliver suitable solutions
  • Accurately document all customer interactions in our customer relationship management (CRM) system
  • Collaborate with departments like Sales and Service to resolve customer issues and escalate when necessary
  • Stay informed on product knowledge and company policies to provide accurate information
  • Maintain high customer satisfaction ratings and meet established goals
  • Conduct follow-up calls with customers, averaging 15 calls per hour
  • Schedule appointments for the sales team daily
  • Guide customers through the online sales process
  • Ensure high levels of customer satisfaction
  • Record detailed notes in the CRM system
  • Respond promptly to Internet leads within 15 minutes
  • Accurately log vehicle and customer information in the CRM
  • Timely respond to customer emails

Qualifications:

  • Previous experience in customer service or a related field is preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making capabilities
  • Ability to empathize with customers and maintain composure in challenging situations
  • Proficient in using CRM systems and customer service software
  • Willingness to work flexible shifts, including weekends and holidays

Harr Toyota is an equal opportunity employer committed to fostering diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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