Multilingual Service Representative

7 days ago


Austin, Texas, United States Staff My Agency Full time
About the Role

Staff My Agency is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, utilizing your excellent communication skills and bilingual abilities to effectively communicate with customers in both English and Spanish.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide accurate information regarding insurance products and services.
  • Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and providing personalized solutions.
  • Communication: Utilize excellent verbal and written communication skills to effectively communicate with customers, both in person and over the phone.
  • Problem Solving: Proactively identify and resolve customer issues, providing creative solutions to meet their needs.
Requirements
  • Language Skills: Fluent in English and Spanish, with excellent communication skills.
  • Customer Service Experience: Proven experience in customer-facing roles, with a strong focus on providing exceptional service.
  • Insurance Knowledge: Basic knowledge of insurance products and services, with a willingness to learn and grow.
  • Team Player: Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage.
  • Opportunities for Growth: Opportunities for professional growth and development, with a focus on career advancement.
  • Collaborative Environment: A collaborative and supportive work environment, with a team of experienced professionals.


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