Department Head

2 weeks ago


Seymour, Indiana, United States Gillman Home Center Full time
Job Description:

The Department Head position at Gillman Home Center is a key role that requires a high level of customer service expertise and retail operations knowledge. The ideal candidate will be responsible for providing exceptional customer service, managing department operations, and ensuring a safe and efficient work environment.

Key Responsibilities:
  • Customer Service: Treat all team members, vendors, and customers with courtesy and respect. Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns. Advise customers on solutions to projects and problems. Offer solutions with add-on sales when appropriate.
  • Department Operations: Perform any necessary customer service tasks, including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc. Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc. Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.
  • Inventory Management: Responsible for making sure all products in the department are stocked properly. Maintain proper inventory levels by monitoring and adjusting min/max order points, working back stock and making inventory adjustments as needed. Order inventory as necessary, and complete purchase orders and other related paperwork.
  • Store Maintenance: Complete cycle counts as required. Update prices as assigned. Opening and closing store as assigned. Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
  • Supervisory Responsibility: This position does not currently manage any direct employees.
  • Work Competencies: Customer Service, Teamwork, Attention to detail, Communication.
  • Physical Demands: Prolonged periods of standing and walking throughout the day. Must be able to lift up to 20 lbs at times.
  • Position Type and Expected Hours of Work: This is a full-time position, scheduled 40 hrs/week. Days and hours of work vary. Must be available to work days, evenings and weekends.
  • Required Education and Experience: High School Diploma or GED, 2+ years of customer service experience, 1+ years of retail job experience, 2+ years of product knowledge of items in assigned department.
  • Benefits Offered: Medical Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance, 401k plan with employer contribution, Company paid $25k Life Insurance Plan, Employee discount, Vacation time.

Gillman Home Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit based factors in accordance with applicable federal, state and local laws.


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