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Customer Service Representative

2 months ago


Summerville, South Carolina, United States Bosch Group Full time
Job Description

Company Overview

Bosch Group is a leading global supplier of technology and services. Our strategic objective is to create connected solutions that improve the quality of life worldwide.

What We Value

  • Make Your Mark: Give your job a meaning with solutions that make a difference.
  • Shape Tomorrow's World: Be the first to take advantage of the opportunities that the future offers.
  • Find Your Place: We offer the conditions you need to work best.
  • Balance Your Life: Make your job match your lifestyle with individual support.
  • Walk The Talk: Our team spirit is with you wherever you are.
  • Discover New Directions: We will stay by your side as your career path changes.
  • Be Yourself: Your diversity makes us special. Enrich us with your unique personality.
  • Pay It Forward: We love our business and our environment. Let's save them for future generations.

Job Summary

We are seeking a strong customer service oriented professional to develop and maintain excellent customer relationships with both internal and external customers. The ideal candidate will possess flexibility within a team environment or individually with minimal supervision in a fast-paced culture.

Key Responsibilities

  • Professional Etiquette: Develop and maintain professional relationships with customers through face-to-face communication, telephone, and email.
  • Customer Delivery Creation: Support the launch of customer delivery creation at the warehouse.
  • Communication: Communicate with both internal and external customers to ensure timely resolution of customer inquiries.
  • Customer Order Pick Creation: Create daily customer orders and maintain accurate records.
  • Material Planning: Perform entry-level material planning tasks.
  • Problem Solving: Drive to seek resolution to variances by going to the source and utilizing problem-solving skills.
  • Transportation Scheduling: Schedule transportation for daily and expedite services using customer websites and freight forwarding websites.
  • Office Duties: Perform office duties such as filing, faxing, and scanning.
  • Records Retention: Maintain and abide by records retention procedures per Central Directives.
  • Escalation Processes: Understand escalation processes and reasons.
  • Team Player: Work effectively as a team player to back up others as needed.

Qualifications

  • Education: High School Diploma or related discipline preferred.
  • Experience: 3-5 years of experience in a warehouse environment required.
  • Skills: Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages.
  • Communication Skills: Strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner.
  • Team Response: A sense of team response to satisfy sales goals and assure 100% customer satisfaction.

Additional Information

Bosch Group is committed to a diverse workforce and is an equal opportunity employer. We are a proud supporter of STEM initiatives and offer a range of benefits to our employees.