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Retail Sales Consultant

2 months ago

Chicago, Illinois, United States Saatva Full time

About Us:

Saatva is a premium direct-to-consumer brand specializing in luxury mattresses and home furnishings, dedicated to ensuring that every customer enjoys a restful night's sleep. Our philosophy is rooted in the belief that by assisting our customers, we naturally enhance our sales. We strive to be the most supportive brand in our industry, addressing every inquiry related to mattresses, sleep, and overall sleep health, ensuring that each consumer finds the perfect mattress for their needs.

As we expand our reach, we have successfully established multiple Viewing Rooms, creating inviting spaces for customers to explore our exquisite products.

The role of the Viewing Room Store Associate, also known as a "Sleep Guide," is integral to our business model. This position merges the welcoming atmosphere of our Viewing Rooms with the supportive nature of our corporate call center. Our associates will provide personalized sales assistance to guests in the Viewing Room while also offering support to e-commerce customers through phone and live chat.

If you are a motivated, articulate, and friendly individual with a genuine passion for delivering exceptional customer experiences, Saatva, recognized as America's leading online luxury mattress brand, would be delighted to have you join our team.

Key Responsibilities:

  • Engage and assist customers in person during scheduled shifts.
  • Clearly communicate the benefits and features of our products while effectively resolving customer inquiries.
  • Maintain punctuality and regular attendance as a fundamental aspect of job performance.
  • Availability to work on weekends and major retail holidays is essential.

Qualifications:

  • Preferred experience of 1-2 years in Retail Sales or Customer Service, though we are willing to train the right candidate.
  • At least 1 year of experience in telecommunications or a call center environment is preferred.
  • Outstanding verbal and written communication skills.
  • Strong interpersonal abilities to effortlessly build rapport with customers.
  • A commitment to providing an exceptional customer experience.
  • Organized and capable of prioritizing tasks while maintaining a high standard of quality.
  • Proficient in using personal computers and relevant software.
  • A positive attitude is highly valued (we prioritize hiring kind individuals).

Your Role:

  • Deliver a world-class experience for our customers.
  • Become an expert on our product offerings.
  • Address customer inquiries and resolve issues, both simple and complex, through phone, live chat, and face-to-face interactions as needed.

Benefits:

  • Competitive compensation package.
  • Access to Medical, Dental, and Vision Insurance.
  • Paid vacation time.
  • Participation in a bonus program.
  • 401K plan with employer matching.
  • Flexible spending accounts and commuter benefits.
  • Employee referral bonuses.
  • Discounted gym memberships.
  • Employee discounts on products.
  • Discounts for friends and family.
  • A dynamic and dedicated team environment.

Equal Opportunity Employer:

At Saatva, we are committed to fostering a culture of diversity and inclusivity, as demonstrated through our recruitment, retention, and employee development initiatives. We value the unique contributions of each individual and strive to create an environment that respects and builds upon the diverse talents of our team members. As an equal opportunity employer, we do not discriminate against qualified applicants based on any protected status.