Customer Service Representative
2 weeks ago
At Knitwell Group, we're passionate about empowering women through fashion. Our brand, Lane Bryant, has been a leader in plus-size fashion for over 120 years. We're committed to creating a welcoming and inclusive community for all customers and associates. If you share our values and passion for fashion, you'll thrive in our dynamic and supportive environment.
About the Role
As a Customer Specialist, you'll be the face of our brand, providing exceptional shopping experiences for our customers. You'll build authentic connections, share your knowledge of our products, and help customers discover their perfect fit. You'll work collaboratively with our store team to create a welcoming and inclusive store environment that makes every customer feel valued and empowered.
The Impact You Can Make
In this role, you'll have the opportunity to:
- Welcome and engage with customers to understand their needs and preferences.
- Share your knowledge of our products and services to outfit and inspire customers.
- Uphold our brand's visual standards for a clean and well-presented store.
- Promote in-store events and company programs that support our brand.
- Contribute to the store's success by maintaining the highest brand and execution standards.
- Support an inclusive and welcoming store environment for customers and associates.
- Prior retail experience or customer-focused experience.
- Passion for styling and love of working with people.
- Flexible availability, including evenings, weekends, and holidays.
- Ability to read, write, and communicate in English.
- Proficient with technology, including an ability to operate store systems accurately.
- Merchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, Lane Bryant, and LOFT (in-store and online).
- Support for your individual development and opportunity for growth within our family of brands.
- A culture of giving back - opportunities to support our philanthropic partners that benefit local communities.
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