Customer Service Representative

12 hours ago


Athens, Georgia, United States Athens Orthopedic Clinic Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Athens Orthopedic Clinic. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Answer incoming phone calls in a timely and professional manner
  • Schedule patient appointments with accuracy and efficiency
  • Collect and verify patient demographics and insurance information
  • Distribute administrative correspondence in a timely and accurate fashion
  • Schedule referrals to outside providers as needed
  • Respond to requests from various departments regarding insurance, scheduling, and paperwork
Requirements
  • High school diploma or equivalent required
  • Customer service experience and office setting experience preferred
  • Basic computer/typing skills and experience with Microsoft Office
  • Ability to multitask and work in a fast-paced environment
Working Conditions

This is a full-time position that requires the ability to sit/stand for long periods, visually and audially perform all essential functions, and read, write, speak, and understand the English language.



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