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AAA Call Center Representative

1 month ago

Provo, Utah, United States AAA Northern California, Nevada & Utah Full time
Job Title: Call Receiver

We are seeking a highly skilled and customer-focused Call Receiver to join our team at AAA Northern California, Nevada & Utah. As a Call Receiver, you will be responsible for providing exceptional service to our members by responding to their requests for roadside assistance and other AAA products and services.

Key Responsibilities:
  • Respond to member requests for roadside assistance and other AAA products and services in a timely and professional manner.
  • Use technology systems to coordinate rescue for AAA members in need of roadside assistance.
  • Partner with Territory/Fleet Managers to gain a better understanding of their territory and provide excellent customer service.
  • Update the information system and keep the member informed of all requested services.
Requirements:
  • Clear and proficient verbal and written communication skills, even under pressure.
  • Advanced computer, relevant applications, telephone, and dispatch/radio skills.
  • Common knowledge of vehicle components and the common reasons for vehicle failure.
  • Demonstrates problem-solving and listening skills to evaluate member safety and respond appropriately.
  • Ability to toggle and navigate through multiple applications for simultaneous use.
  • Type 45 WPM.

Why Work for Us?

  • Competitive hourly starting pay of $19.00.
  • Opportunity to participate in AAA's discretionary annual incentive plan or other incentive plans depending on position.
  • 401k matching with a $1 for $1 company match up to 6% of eligible earnings per pay period.
  • Benefits, including medical, dental, vision, wellness program, and more.
  • Paid holidays and paid time off, with an additional 24 hours per year earmarked for volunteer activities.
  • Collaborative environment where your contribution is valued.
  • Free AAA Classic Membership and AAA product discounts.
  • Tuition reimbursement program.