Senior Banking Customer Service Representative

4 days ago


Chandler, Arizona, United States Dexian Full time
Job Title: Senior Banking Customer Service Representative

Location: Nationwide

Duration: 12 months contract with possible extension

Rate: $24-$26/hour

Schedule: 30 days onsite training, then 5 days onsite and 5 days remote

Job Summary

We are seeking a highly skilled Senior Banking Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients.

Responsibilities
  • Support Escalations: Proactively seek ways to improve processes and perform moderately complex transactional or customer support tasks.
  • Receive direction from supervisor and escalate non-routine questions.
  • Interact with client personnel on a range of information.

This is an intake role, likely handling 5-10 cases. The intake team intakes the escalated complaint and directs it to the appropriate research group. Handles it for the Enterprise. If someone is dissatisfied with customer service, even in a branch, and uses high-risk terms like theft or discrimination, they'll likely be transitioned to this team.

About Dexian

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions. Visit www.dexian.com to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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