Retail Operations Manager

2 days ago


Madison WI USA, United States IT'SUGAR Full time
About IT'SUGAR

IT'SUGAR is a dynamic and fast-paced retail environment that fosters a culture of happiness and humor. As a leading candy retailer with over 100 locations nationwide, we strive to create an unforgettable customer experience that sets us apart from the rest.

Job Summary

We are seeking a highly motivated and experienced Retail Supervisor to join our team. As a key member of our store operations, you will be responsible for leading a team of sales associates, driving sales growth, and ensuring exceptional customer service.

Key Responsibilities
  • Lead and motivate a team of sales associates to achieve sales goals and provide exceptional customer service
  • Develop and implement strategies to drive sales growth and improve customer engagement
  • Ensure operational excellence by maintaining store appearance, inventory levels, and cash handling procedures
  • Coach and train sales associates on product knowledge, sales techniques, and customer service skills
  • Monitor and analyze sales data to identify trends and opportunities for improvement
Requirements
  • 2+ years of retail experience with a proven track record of sales growth and customer service excellence
  • Strong leadership and coaching skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Ability to work a flexible schedule, including evenings, weekends, and holidays
  • High school diploma or equivalent required
What We Offer

As a Retail Supervisor at IT'SUGAR, you will have the opportunity to work in a fast-paced and dynamic retail environment, with a focus on customer service and sales growth. We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement.



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