Retail Operations Manager Trainee

17 hours ago

Baton Rouge LA USA, United States Hibbett Retail, Inc. Full time

Job Title: Manager in Training

Department: Operations

FLSA Status: Non-Exempt

Reports To: Store Manager

SUMMARY

The Manager in Training is responsible for assisting the Store Manager in overseeing daily operations and administrative duties. This role requires knowledge of each product area or department in the store, as well as the ability to determine methods and approaches necessary to achieve store goals and initiatives. The Manager in Training upholds policies, procedures, and standards listed in the visual manual, promotes sales and promotions, and serves as an ambassador of Hibbett I City Gear, creating a unique customer experience and helping to acquire and retain long-time customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist the Store Manager in controlling the assets of Hibbett I City Gear
  • Consult with the Store Manager in establishing an action plan to accomplish departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling
  • Assume responsibility of the entire store in the absence of the Store Manager
  • Provide knowledge and guidance to employees and customers in all departments when necessary
  • Be aware of inventory, sales statistics, and expenses to ensure profitability in all departments
  • Direct staff to ensure each department's responsibilities and standards are completed
  • Keep the Store Manager informed about inventory movement and customer trends
  • Assure quality customer service is maintained
  • Perform general administrative duties as needed and be trained in the Store Manager's responsibilities
  • Provide extraordinary customer service, as highlighted in the customer service manual, including helping customers as they enter the store and helping multiple customers during peak periods
  • Promote and sell services and merchandise provided by Hibbett I City Gear
  • Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company's direction
  • Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk

SUPERVISORY RESPONSIBILITIES

Supervise employees in the absence of the Store Manager, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees, planning, assigning, and directing work, and resolving problems.

QUALIFICATIONS

  • Experience working in a retail environment, preferably in footwear and athletic apparel
  • 1-3 years of customer service experience
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment
  • Ability to assist in managing a team and keep up with overall goals and profits
  • Be a self-starter, with initiative to take on important tasks without being asked
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
  • Be a team-player, passionate about outstanding customer service and selling merchandise

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