Retail Operations Director
4 days ago
Position Overview:
Are you seeking a rewarding career with a company that prioritizes family values? Do you have a strong interest in retail but require more flexibility in your work schedule? Look no further than Steinhafels. We pride ourselves on fostering a supportive family culture and providing a work-life balance that is unmatched in the retail sector.
Steinhafels is actively looking for a Retail Operations Director. This role encompasses the comprehensive oversight of all facility operations, management of all personnel, and supervision of customer relations and sales activities.
Founded in 1934, Steinhafels is an EMPLOYEE-OWNED, family-operated business. Our team members have recognized us as a Top Workplace in Southeastern Wisconsin on multiple occasions. With our positive workplace culture and commitment to work-life balance, we remain an employer of choice and are eager to expand our dynamic team.
Depending on eligibility, we provide an array of excellent benefits, including a generous employee discount, paid training, paid time off, paid holidays, health and dental insurance, a 401(k) plan, participation in our Employee Stock Ownership Plan, and more.
Key Responsibilities:
The primary responsibilities of the Retail Operations Director include:
- Supervising store management personnel and all store staff
- Evaluating the sales team in alignment with company standards
- Addressing customer concerns promptly to ensure resolution and satisfaction
- Managing the opening and closing of the retail location, ensuring all tasks are completed
- Upholding the highest standards of cleanliness throughout the store
- Resolving conflicts in a timely manner with a focus on resolution
- Overseeing the retail floor layout and presentation
- Conducting pre-employment assessments, interviews, and hiring to fulfill staffing needs
Qualifications:
Requirements for the Retail Operations Director position include:
- Accountability for budgeting expenses, overtime, and sales
- Exceptional communication, organizational, and motivational abilities
- Adherence to company policies and procedures
- Prior management experience is essential
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