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Retail Operations Manager

1 month ago

Fontana CA USA, United States Hibbett Retail, Inc. Full time
Job Title: Retail Operations Manager

Hibbett Retail, Inc. is seeking a highly motivated and organized Retail Operations Manager to join our team. As a key member of our operations team, you will be responsible for assisting the Store Manager in controlling the assets of Hibbett I City Gear.

Key Responsibilities:
  • Assist the Store Manager in establishing action plans to accomplish departmental and overall store responsibilities.
  • Consult with the Store Manager to determine the methods and approaches necessary to achieve store goals and initiatives.
  • Uphold policies, procedures, and standards listed in the visual manual.
  • Provide knowledge and guidance to employees and customers in all departments.
  • Direct staff to ensure each department's responsibilities and standards are completed.
  • Keep the Store Manager informed about inventory movement and customer trends.
  • Assure quality customer service is maintained.
  • Perform general administrative duties as needed.
Requirements:
  • 1-3 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to assist in managing a team and keep up with overall goals and profits.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously.
Supervisory Responsibilities:

Supervises employees in the absence of the Store Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; and resolving problems.

Qualifications:

Candidates should have experience working in a retail environment, preferably in footwear and athletic apparel. A strong passion for outstanding customer service and selling merchandise is essential.