Contact Center Representative

3 weeks ago


Billings, Montana, United States First Interstate Full time
About the Role

We are seeking a highly skilled Contact Center Specialist to join our team at First Interstate. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to our clients through inbound calls, assisting with financial questions, and delivering quality interactions to grow loyalty and repeat business.

Key Responsibilities
  • Support daily incoming calls in a flexible work environment
  • Support both internal and external client interactions for general inquiries as well as complex financial transactions
  • Provide outstanding customer service to both internal and external clients in an efficient and effective manner
  • Ability to balance multiple tasks effectively
  • Use bank systems simultaneously to assist clients ensuring proper documentation of both internal and external client interactions in CRM tool
  • Ability to actively listen, show empathy, problem solve, and deliver great solutions
  • General maintenance of financial accounts ensuring attention to detail
  • Thorough understanding of banking products and services
  • Ensure adherence to department standards
  • Successful completion of all required annual and compliance training
  • Support new hire training as a mentor to new team members
Requirements
  • High school diploma or general education degree (GED)
  • Minimum 6-12 months in a relevant role or equivalent combination of education and experience
  • Previous experience in banking or a call/contact center strongly desired
What We Offer

We offer a competitive compensation and benefits package, including generous Paid Time Off (PTO), Child Care Assistance Program, Exercise Reimbursement Program, and more. We are committed to helping our employees and their families thrive.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.



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