Healthcare Call Center Specialist

6 days ago


Billings, Montana, United States TEKsystems Full time
Job Overview

We are seeking a highly motivated and detail-oriented individual to join our team as a Healthcare Call Center Representative. As a key member of our business office, you will play a critical role in assisting patients with resolving their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing exceptional customer support.

Key Responsibilities
  • Help patients understand their financial responsibilities in a helpful and non-threatening manner
  • Take inbound and make outbound calls to patients regarding outstanding balances
  • Meet or exceed established metric goals
  • Follow established procedures to resolve patient account balances
  • Identify consumer payment plans and set up payments over the phone
  • Document all conversations electronically on company and/or client systems
  • Assist patients in determining eligibility for financial assistance programs and/or bank loans when applicable
  • Provide information to Client Services as needed
About TEKsystems

We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. We are an equal opportunity employer and welcome applications from diverse candidates.



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