Guest Service Ambassador

5 days ago

West Hills, United States Nothing Bundt Cakes Full time
{"title": "Guest Service Representative", "description": "Delight Our Guests

At Nothing Bundt Cakes, we're passionate about creating a warm and welcoming environment for our guests. As a Guest Service Representative, you'll be the first point of contact for our customers, and your role will be crucial in ensuring they have a memorable and enjoyable experience with us.

Key Responsibilities:
  • Provide Exceptional Service: Greet guests with a smile, determine their needs, and follow our Sweet Steps of Service to create a superior guest experience.
  • Be a Product Expert: Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
  • Suggest Additional Merchandise: Offer guests complementary retail merchandise to complete their celebration.
  • Process Orders Efficiently: Use our point-of-sale system to process guest orders accurately and efficiently.
  • Uphold a Clean Environment: Maintain a clean and organized bakery presentation, including routine cleaning and replenishing of retail merchandise and cake display cases.
Core Values and Competencies:
  • Servant's Heart: Demonstrate a commitment to serving others, being reliable, trustworthy, and responsive.
  • Spirit of a Champion: Show pride in your work, take initiative, and operate with a strong sense of urgency.
  • Genuine Connections: Build positive relationships with team members and guests, and communicate openly and respectfully.
Requirements:
  • High Energy and Interpersonal Skills: Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Ability to Work in a Fast-Paced Environment: Stand for extended periods and work efficiently in a dynamic environment.
What We Offer:

We're committed to bringing joy to our guests and our communities. As a Guest Service Representative, you'll be part of a team that embodies our core values and competencies. Join us in creating a warm and welcoming environment for our guests, and help make every celebration sweeter.

", "lang_code": "en-US"}

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