**Guest Experience Ambassador**
3 days ago
We are seeking a highly skilled and charismatic **Guest Experience Ambassador** to join our team at Related. As a key member of our customer-facing team, you will be responsible for delivering exceptional experiences to our guests, tenants, and visitors across multiple properties.
Key Responsibilities- Set the Tone: Create a warm and welcoming atmosphere for our guests, setting the tone for their entire experience.
- Curate Experiences: Develop and deliver personalized experiences for our guests, incorporating meaningful activities and interactions.
- Drive Foot Traffic: Encourage guests to explore our properties, promoting our retailers and services.
- Provide Exceptional Service: Anticipate and meet the needs of our guests, providing exceptional customer service.
- Develop Relationships: Build strong relationships with guests, tenants, and colleagues, fostering a sense of community and connection.
- Monitor and Maintain: Ensure the cleanliness and upkeep of our properties, reporting any issues or concerns.
- Collaborate with Teams: Work closely with our UG2 staff and security team to ensure a seamless and secure experience for our guests.
- Superior Observation Skills: Possess exceptional intentional observation skills, able to anticipate and meet the needs of our guests.
- Strong Communication Skills: Demonstrate exceptional verbal and written communication skills, with impeccable phone etiquette.
- Adaptability: Be self-motivated and able to adapt to changing priorities and situations.
- Professionalism: Maintain a calm and professional demeanor, even in high-pressure situations.
- Education and Experience: Possess a minimum of a bachelor's degree, preferably in Hospitality or a related field, with a minimum of three years of experience in the service and sales industry.
Related is a leading privately-owned real estate firm, with a portfolio valued at over $60 billion. We are committed to investing in our talent and fostering a positive, team-oriented environment where every voice is valued.
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