Patient Access Specialist
4 weeks ago
The Patient Access Specialist I is an entry-level position at Medicine Journal, responsible for the accurate and efficient admitting, registering, bed placement, and financial analysis activities for all patients upon arrival to the healthcare system. This includes initiation of activities necessary to comply with managed care contracts and CMS regulations.
This role is responsible for responding in a professional and courteous manner to all patient information inquiries, greeting and initiating the registration process upon patient's arrival.
The Patient Access Specialist I must have a comprehensive understanding of the healthcare system patient access policy and procedures as well as enforce established requirements and processes.
This position requires excellent verbal and action-related customer service skills to our patients, physicians, and visitors.
Key Responsibilities:
- Register and activate scheduled patients by gathering all demographic, financial, and pertinent information necessary to meet all regulatory and billing requirements.
- Verify insurance eligibility and benefits for scheduled outpatient and inpatient patients.
- Compute patient liability at point of registration.
- Communicate and collect patient financial liabilities.
- Review prior bad debts and request payment of outstanding prior bad debt.
- Alert Financial Advocates of accounts with financial clearance issues.
Requirements:
- Demonstrated ability to read, write, arithmetic, multiplication/division including fractions and decimals.
- Strong computer skills, excellent customer service skills, interpersonal communication, and telephone etiquette.
- Demonstrate ability to multitask and manage high volumes.
Preferred Qualifications:
- Certified Healthcare Access Associate from NAHAM.
- Knowledge of basic registration and third-party payer preferred.
Work Environment:
This position requires the ability to work closely in a clinical setting involving some stressful situations, personal flexibility, and moderate sitting, standing, stooping, bending, and moderate work at portable computers.
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