Customer Service Team Lead

3 days ago


Atlanta, Georgia, United States FedEx Office Full time

About FedEx Office

FedEx Office, a leading provider of shipping and business services, is seeking a highly skilled Customer Service Team Lead to join our team. As a Customer Service Team Lead, you will play a key role in delivering exceptional customer experiences, managing production flow, and providing leadership to team members.

Job Summary

The Customer Service Team Lead will be responsible for ensuring that all customers receive friendly, polite, expert service, and that all production orders are completed on time and to the highest standards. This includes taking customer orders, giving pricing information, performing consultative selling, and recommending FedEx Office products and services.

Key Responsibilities

  • Manage production flow to ensure efficient completion of all production orders
  • Provide leadership to team members on an assigned shift
  • Takes customer orders, gives pricing information, performs consultative selling, and recommends FedEx Office products and services
  • Responsible for ensuring quality during and after production process
  • Ensures communication among shifts
  • Coordinates pick-up and delivery of customer orders

Requirements

  • High school diploma or equivalent education
  • 2+ years of specialized experience
  • Excellent verbal and written communication skills

Compensation and Benefits

The estimated annual salary for this position is around $45,000-$60,000, depending on location and experience. In addition to competitive pay, we offer a range of benefits, including health insurance, retirement plans, and paid time off.

About the Company

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.



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