Front Desk Supervisor

5 days ago

Rogers, Arkansas, United States Rogers Embassy Suites Full time
Front Desk Supervisor Opportunity at Rogers Embassy Suites

We are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Rogers Embassy Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service, leading the front desk team, and ensuring a seamless guest experience.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Lead and motivate the front desk team, providing guidance and support to ensure they are equipped to deliver outstanding service.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure a smooth and efficient operation.
  • Develop and implement strategies to improve customer satisfaction and loyalty.

Requirements:

  • Previous experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and other stakeholders.
  • Strong leadership and problem-solving skills, with the ability to motivate and guide a team.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
  • Proficiency in computer systems, including property management systems and other relevant software.

What We Offer:

  • A competitive salary and benefits package, including medical insurance, 401(k) plan, and paid time off.
  • Opportunities for career growth and development, with a focus on promoting from within.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • Recognition and rewards for outstanding performance and contributions to the team.

About Us:

Rogers Embassy Suites is a beautiful hotel, spa, and convention center located in Rogers, AR. We offer a range of amenities and services, including an indoor pool, gym, restaurant, and evening reception for guests. Our team is committed to providing exceptional customer service and creating a memorable experience for our guests.

Equal Employment Opportunity:

Atrium Hospitality is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

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