Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Client Service Associate. In this role, you will be responsible for delivering exceptional service to our high-value customers, providing best-in-class solutions to grow customer relationships, and resolving customer issues efficiently.
Key Responsibilities- Deliver exceptional service to customers via phone and chat channels.
- Provide accurate information and assistance to customers regarding their credit card accounts, products, and services.
- Identify and resolve customer issues efficiently while adhering to company policies and procedures.
- Educate customers on the features and benefits of credit card and savings products and services.
- Proactively identify opportunities to enhance the customer experience and promote customer loyalty.
- Maintain accurate records of customer interactions and transactions in the company's systems.
- Meet or exceed established goals for all performance metrics, including call/chat quality, productivity, and schedule adherence.
- High School diploma or GED.
- 1+ year related customer service-related experience. (Preferred credit card customer service)
- Strong computer efficiency: Familiarity with basic computer applications and the ability to navigate multiple systems simultaneously.
- Ability to multitask and thrive in a fast-paced environment.
- Empathetic demeanor and a genuine desire to help others.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- 2+ years of solid working knowledge of all Customer Service functions within a contact center.
- Demonstrated ability to understand and can clearly explain complex concepts in a customer-centric manner.
- Ability to de-escalate customer issues and provide best-in-class service.
We are a global digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance, and we believe that when employees are happy and healthy, they are more productive, creative, and engaged.
We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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