Customer Service Representative

3 weeks ago

Brownsville, Texas, United States CSL Plasma Full time

Job Summary

The Customer Service Representative will be responsible for preparing the donor, donor area, and equipment for the pheresis process. This role requires strong communication skills and the ability to work in a fast-paced environment.

Key Responsibilities

  • Prepare the autopheresis machine for the pheresis process.
  • Monitor the donor and the pheresis process, responding to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete.
  • Maintain alertness and awareness to any reaction the donor may have during or after the pheresis process and notify appropriate staff.
  • Use a Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events.
  • Link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alert the Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understand the policies and procedures associated with hyper immune programs at the center, if applicable.
  • Maintain a clean and efficient work environment and ensure sufficient operating supplies and forms are available as needed.
  • Follow all Health, Safety, and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures.
  • Promote safety in all actions.
  • Maintain confidentiality of all personnel, donor, and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Minimum of three (3) months' work experience, preferably in a medical or health provider environment, or an equivalent combination of education and experience.
  • Ability to perform basic math calculations.

Working Conditions

  • Understand, remember, and apply oral and/or written instructions.
  • Understand and follow basic instructions and guidelines.
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of the time.
  • Reach, bend, kneel, and have a high level of manual dexterity.
  • Occasionally be required to lift and carry up to 25 pounds.
  • Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens.
  • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas.
  • Required to work overtime and extended hours to support center operational needs.

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