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Amazon Autos Customer Service Specialist
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our Amazon Autos team. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer experiences and driving process improvements to enhance our customers' interactions with our business.
Key Responsibilities- Manage a portfolio of customer cases, prioritizing work to meet service level agreements (SLAs)
- Collaborate with cross-functional teams to resolve complex customer issues and drive process improvements
- Develop and implement scalable solutions to improve customer experience
- Provide coaching and guidance to team members to ensure high-quality customer service
- Identify and mitigate potential brand risks through effective issue escalation and resolution
- 1+ years of experience in automotive customer support or a related field
- 4+ years of experience in front-line customer service, customer service escalations management
- Exceptional customer handling and conflict resolution skills
- Detail-oriented, analytical, and proactive approach to problem-solving
- Strong written and verbal communication skills
- Flexibility in work hours based on scheduling needs and customer demands
Amazon Autos is a new business aimed at improving the car-buying experience for customers. Our team is dedicated to delivering world-class customer service and support to our customers and sellers.
We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $54,700/year in our lowest geographic market up to $114,900/year in our highest geographic market.
