Customer Experience Consultant
3 weeks ago
The Customer Experience Consultant will serve as the primary contact for assigned accounts, ensuring their needs are met while providing exceptional customer service. This role requires a high level of execution, enthusiasm, and service while collaborating closely with internal departments to manage the entire order process from start to finish.
About Us:
Crypton is committed to fabric innovation and is widely considered the benchmark for indoor performance upholstery. Our fabrics are part magic and part fabric, creating beautiful, soft, and luxurious materials that are permanently stain and odor resistant, making them easy to clean.
Responsibilities:
- Serve as the dedicated liaison between Crypton and key accounts by developing and maintaining strong, long-lasting relationships.
- Provide prompt and effective support & communication related to product orders, delivery schedules, and service inquiries.
- Coordinate with internal departments to ensure client orders are processed accurately and delivered on time.
- Address client concerns or complaints promptly and efficiently, working with relevant teams to ensure successful resolution and continuous satisfaction.
Requirements:
- 3-4 years of client experience required.
- Excellent written and verbal communication skills.
- Professional phone and email etiquette.
- High degree of competence with Microsoft Outlook, Teams, Onedrive, Word, and Excel.
- Must be able to multitask and demonstrate resourcefulness.
Benefits:
- $60,000 - $80,000 per year, depending on experience.
- 401k Plan with company match.
- Medical, Dental, and Vision plans, along with company-sponsored Basic Life & AD&D Insurance, Short-Term and Long-Term Disability.
- Tuition assistance.
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