Customer Experience Expert

4 days ago


Bloomfield Hills, Michigan, United States Crypton Full time

Company Overview

Crypton is a leading innovator in fabric technology, committed to creating high-performance upholstery textiles that are both beautiful and durable. Our flagship product, Crypton Fabric, has revolutionized the use of woven fabrics in various industries.

Salary

The salary for this role is estimated to be around $60,000-$80,000 per year, depending on experience and qualifications.

Job Description

We are seeking a highly skilled Customer Experience Specialist to join our team in Bloomfield Hills, MI. This individual will serve as the primary contact for assigned accounts, ensuring their needs are met while providing exceptional customer service.

Key Responsibilities

  • Develop and maintain strong relationships with key accounts by understanding their needs and addressing them in a timely manner.
  • Provide prompt and effective support related to product orders, delivery schedules, and service inquiries.
  • Coordinate with internal departments to ensure accurate processing and timely delivery of client orders.
  • Address client concerns or complaints efficiently, working with relevant teams to ensure successful resolution.
  • Maintain accurate records of client interactions and transactions within our Microsoft Dynamic ERP system.
  • Stay informed about industry trends and innovations to better service client needs.
  • Work closely with sales and marketing teams to ensure high-quality service and meet client requirements.

Required Skills and Qualifications

  • 3-4 years of client experience required.
  • Excellent written and verbal communication skills.
  • Professional phone and email etiquette.
  • High degree of competence with Microsoft Outlook, Teams, OneDrive, Word, and Excel.
  • Multitasking and resourcefulness.
  • Outstanding organizational skills.
  • A stable work history and a desire to learn and grow with our company.

Benefits

Crypton offers competitive salaries and benefits, including a 401k plan, medical, dental, and vision plans, company-sponsored life insurance, and tuition assistance.



  • Bloomfield Hills, Michigan, United States Burlington Stores Full time

    Customer Experience Expert Wanted!We are seeking a friendly and approachable Customer Experience Expert to join our team at Burlington Stores, Inc. in Bloomfield Township. As a key member of our retail team, you will play a vital role in delivering exceptional customer service, processing transactions efficiently, and maintaining a positive store...


  • Bloomfield Hills, Michigan, United States Kimberly Morris - State Farm Agent Full time

    Compelling Opportunity for Insurance ProfessionalsWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Kimberly Morris - State Farm Agent. This is an exceptional chance to grow your career and excel in a fast-paced environment.About the RoleThe ideal candidate will be passionate about delivering world-class customer...


  • Bloomfield Hills, Michigan, United States MI Homes Full time

    About the RoleThe successful candidate will have a strong background in new home sales and a proven track record of success in sales volume and customer satisfaction. You will be responsible for showcasing our product features, floorplans, and designs to match the specific needs of each customer. Your responsibilities will include:Converting visiting...


  • Bloomfield Hills, Michigan, United States Crypton Full time

    We are seeking a Customer Experience Ambassador to join our team in Bloomfield Hills, MI. This role serves as the primary contact for assigned accounts and ensures their needs are met while providing world-class customer service to our Crypton customers.This specialist will maintain a high level of execution, enthusiasm, and service by collaborating closely...


  • Bloomfield Hills, Michigan, United States VO Spa One LLC Full time

    Job SummaryV/O Med Spa West Bloomfield is seeking an exceptional Customer Experience Ambassador to join our team. As a key member of our staff, you will be responsible for delivering an unparalleled level of service to our guests, ensuring their experience is nothing short of exceptional.Main ResponsibilitiesProvide exceptional customer service to all...


  • Bloomfield Hills, Michigan, United States Crypton Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Specialist to join our team in Bloomfield Hills, MI. This role serves as the primary contact for assigned accounts and ensures their needs are met while providing exceptional customer service.The ideal candidate will possess excellent communication skills, be able to multitask, and maintain a...


  • Bloomfield Hills, Michigan, United States Equinox Full time

    About Us:Equinox is a high-growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it.Salary:The estimated salary for this position is $45,000-$55,000 per year, based on national averages for...


  • Bloomfield Hills, Michigan, United States Crypton Full time

    Job OverviewThe Customer Experience Consultant will serve as the primary contact for assigned accounts, ensuring their needs are met while providing exceptional customer service. This role requires a high level of execution, enthusiasm, and service while collaborating closely with internal departments to manage the entire order process from start to...


  • Bloomfield Hills, Michigan, United States Stretch Zone - 1019 Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Leadership Expert to join our team at Stretch Zone - 1019. This is an excellent opportunity for a skilled professional to lead our studio and drive sales growth while providing exceptional customer service.As a Sales Leadership Expert, you will be responsible for managing the daily operations...


  • Bloomfield Hills, Michigan, United States Burlington Full time

    About the RoleWe are looking for outgoing and upbeat individuals who can thrive in a fast-paced, dynamic environment. As a Retail Sales Associate, you will be responsible for greeting and assisting customers, maintaining a neat and organized sales floor, and supporting the management team with day-to-day store operations.


  • Bloomfield Hills, Michigan, United States TEPHRA Full time

    About the Role:Pega System Architecture Expert at TEPHRA will lead the development of cutting-edge Pega solutions for our clients. As a seasoned Pega expert, you will be responsible for designing and architecting Pega solutions, collaborating with customer SMEs, and leading project teams.Key Responsibilities:Design and architect Pega solutions for customer...

  • Sales Associate

    2 weeks ago


    Bloomfield Hills, Michigan, United States Burlington Full time

    Are you looking for a career that offers flexibility and opportunities for growth? As a Retail Sales Associate at Burlington Stores, Inc., you will play a key role in delivering exceptional customer experiences and driving sales results. Our team members are passionate about providing world-class service to our customers, and we are committed to helping them...

  • Process Expert

    2 weeks ago


    Bloomfield Hills, Michigan, United States TalentBurst Full time

    Job Title: Process ExpertOverview:TalentBurst is seeking a highly skilled and organized Process Expert to join our team. As a Process Expert, you will be responsible for undertaking higher-level administration, project coordination, and data gathering/analysis.About the Role:This is a challenging role that requires excellent verbal and written communication...


  • Bloomfield Hills, Michigan, United States Kimberly Morris - State Farm Agent Full time

    Salary and BenefitsThe salary for this position is competitive, offering a unique blend of a base salary and commission/bonus structure. Our benefits package includes 401K, health benefits, paid time off, flexible hours, and valuable experience. Additionally, as an Agent Team Member, you will have growth potential and opportunities for advancement within our...


  • Bloomfield Hills, Michigan, United States Playa Bowls Full time

    Company OverviewPlaya Bowls is a leading fast-casual restaurant concept with a mission to bring super fruit bowls to the masses using only the freshest, highest quality ingredients.


  • Bloomfield Hills, Michigan, United States Kimberly Morris - State Farm Agent Full time

    Salary and BenefitsYou will receive a competitive salary plus commission/bonus, as well as valuable benefits including 401K, health benefits, paid time off, flexible hours, and hiring bonus.In addition to these benefits, you will have opportunities for growth and advancement within our agency, with a focus on developing your skills and expertise in the...

  • Spa Associate

    2 days ago


    Bloomfield Hills, Michigan, United States Hand and Stone Massage and Facial Spa Full time

    About Our TeamOur team at Hand and Stone is committed to excellence and dedicated to providing the best possible experience for our guests. We strive to create a positive and professional work environment where everyone feels valued and supported.We understand that every individual has unique strengths and skills, which is why we offer flexible scheduling...

  • Procurement Expert

    1 week ago


    Bloomfield Hills, Michigan, United States EFC International Full time

    EFC International is seeking an ambitious Procurement Expert to join our Supply Chain team.Job Description:We offer a highly competitive compensation package of $65,000 - $80,000 per year, including benefits and opportunities for professional growth.The ideal candidate will have at least 10 years of experience in manufacturing/distribution with knowledge of...


  • Auburn Hills, Michigan, United States Tapestry Full time

    About UsTapestry, the parent company of Kate Spade, is a global leader in the design, production, and distribution of high-quality products. Our company culture emphasizes innovation, creativity, and customer satisfaction.What We OfferWe offer a competitive hourly salary range of $15.00 - $18.00 per hour, along with a comprehensive benefits package,...


  • Bloomfield Hills, Michigan, United States Equinox Full time

    We are seeking a highly motivated and organized Female Locker Room Associate to join our team at Equinox in Bloomfield Hills. As an expert in maintaining a clean and sanitary environment, you will be responsible for ensuring the female locker rooms are well-maintained, stocked, and spotless. Your exceptional customer service skills will make every member,...