Enterprise Solutions Architect

20 hours ago

San Francisco, California, United States Modern Treasury Corp Full time
About the Role

We are seeking an experienced Enterprise Solutions Architect to join our Customer Success team at Modern Treasury Corp. This role will report to the Manager of Solutions Architecture and is a key investment in our strategy to expand our services to our growing customer base.

Key Responsibilities
  1. Design and Implementation: Design optimal implementation frameworks for customers, dive into complex technical requirements, collaborate closely with Product and Engineering on roadmap and product design, and work alongside our Customer Success and Customer Support teams to help customers get maximum value from Modern Treasury.
  2. Customer Engagement: Work closely with Sales Engineers in the post-sale process to do deep discovery into our customers' technical, financial, and operations needs, and use this information to design solutions. This will involve whiteboarding (virtual or in-person where possible), building out detailed solution design documents, and guiding customers' development plans.
  3. Internal Collaboration: Internally, you'll be the technical voice of the customer and should be constantly learning and teaching our products. You'll develop a broad understanding of our customers' cross-product needs and use this unique perspective to provide feedback to the Product org on roadmap planning and product design. You'll teach Customer Success Managers about the value our products deliver.
  4. Process Development: As an early member of our SA function, you will also shape our processes, tools, and strategy.
Requirements
  1. 5+ years experience in customer-facing technical roles at B2B SaaS companies in one or more of the following functions: technical architect or solutions architect, sales engineering, customer success, product management, or engineering.
  2. Experience with REST API-based solution design. Knowledge of web connectivity and integration protocols such as JSON/XML, file transfer protocols such as FTP/FTPS/SFTP, API tools such as Postman, and API concepts such as idempotency and pagination.
  3. Excellent communication skills. You'll write more enablement material than you'll read.
  4. Technical curiosity. Desire to get your hands dirty diving into technical specs.
  5. Finance and/or accounting knowledge is a plus.
About Modern Treasury

Modern Treasury is the operating system for money movement. Our payment operations platform combines a suite of APIs and dashboards to help companies unlock new payments revenue, strengthen customer experiences, and drive efficiency through their business.

What to Expect

During your first week, you will:

  1. Complete our company onboarding process where you will learn all about Modern Treasury – our values, our history, our product, our brand – and meet various teams via small-group sessions alongside your onboarding peers.
  2. Get acquainted with our products with self-guided as well as hands-on training with an onboarding buddy.
  3. Develop an understanding of our customers, user personas, sales process, and customer stories.
  4. Read our favorite industry primers.

During your first six weeks, you will:

  1. Meet and build relationships with leaders and members of the Customer Success, Engineering, Product, Sales, Sales Engineering, and Marketing teams.
  2. Shadow Solutions Architects, Sales Engineers, and CSMs on customer engagements. Through this, you will gain a deep understanding of our customers, their use cases, and the various stages of their journey with Modern Treasury.
  3. Spend a lot of time reading API docs, build your own applications against MT APIs, start creating solution designs for customers, join customer meetings, and lead your own meetings by week six.

During your first six months, you will:

  1. Take your first customers from initial implementation through launch.
  2. Become an expert on our products, answering questions for every customer-facing team.
  3. Build out the processes, knowledge base, and collateral that will shape the future of the SA team.

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