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Guest Relations Specialist

2 months ago

Philadelphia, Pennsylvania, United States Fitler Club F&B Full time

About Us:

Fitler Club is an exclusive lifestyle establishment catering to the influential and visionary individuals shaping Philadelphia's future. Our venue boasts a range of premium amenities, including fine dining, social lounges, luxurious accommodations, a state-of-the-art gym spanning 25,000 sq. ft., a lap pool, a spa, co-working spaces, and versatile event areas.

Position Overview:

The role of the host is integral to our commitment to exceptional guest service, characterized by high standards of execution and presentation. Ideal candidates will possess a positive demeanor, exhibit friendliness, and demonstrate reliability. A strong dedication to teamwork is essential, facilitated by effective communication practices. Familiarity with reservation systems such as SevenRooms is advantageous.

Key Responsibilities:

  • Foster a warm and inviting atmosphere for members, whether in person or via phone.
  • Provide accurate responses to guest inquiries regarding operational hours, menu details, and reservation processes.
  • Serve as a communication bridge between guests, management, service personnel, and the kitchen.
  • Exhibit efficiency and urgency in tasks while maintaining composure.
  • Show a genuine enthusiasm for enhancing the guest experience and a willingness to learn and develop professionally.

For more information about the food and beverage offerings at Fitler Club, please visit our website.