Sales Support Manager

2 weeks ago


Petaluma, California, United States BradyIFS Full time

Sales Support Manager

Job Summary

This role is responsible for overseeing the Sales Support and Customer Service departments, ensuring seamless assistance to Sales Representatives. Key responsibilities include managing product and service delivery, providing customers with information, resolving issues, and handling phone calls, faxes, and online orders.

Key Responsibilities

  • Lead the Sales Support team in delivering exceptional customer service and resolving customer complaints.
  • Train and develop team members to ensure they have the necessary skills to provide top-notch support.
  • Collaborate with Sales Representatives to understand customer needs and preferences.
  • Manage and maintain accurate records of customer interactions and sales data.
  • Identify opportunities to improve sales processes and implement changes to increase efficiency and productivity.

Requirements

  • Proven experience in sales support or customer service.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Proficiency in CRM software and other sales tools.

Work Environment

This role operates in a dynamic and collaborative environment, with a focus on delivering exceptional customer service and driving sales growth. The ideal candidate will be a strong leader and communicator, with a passion for sales and customer support.

Physical Demands

This role requires regular sitting, standing, and walking, with occasional lifting of files and equipment. The ideal candidate will be able to work in a fast-paced environment and prioritize tasks effectively.


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