Branch Member Service Representative II

7 days ago


Worcester, Massachusetts, United States Workers Credit Union Full time
Job Title: Branch Member Service Representative II

Are you passionate about delivering exceptional customer service and helping others achieve their financial goals? As a Branch Member Service Representative II at Workers Credit Union, you will be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial objectives.

Key Responsibilities:
  • Open and service all types of WCU deposit and loan accounts.
  • Accurately process all teller transactions such as deposits, withdrawals, loan payments, and check cashing, etc., as well as assist with end-of-day balancing.
  • Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs.
  • Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services.
  • Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals.
  • Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly.
  • Lobby lead to ensure a positive member experience.
Qualifications:
  • High School diploma or equivalent required.
  • Minimum of one year of branch banking experience.

About Workers Credit Union:

Since 1914, Workers Credit Union has existed to improve the daily lives of our members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way, and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over $2.6 billion in assets and serve over 120,000 members. We are one of the top-performing credit unions in Massachusetts with big plans for the future.



  • Worcester, Massachusetts, United States Workers Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Branch Service Representative II to join our team at Workers Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, processing financial transactions, and driving sales through service.Key ResponsibilitiesMember Service: Provide...


  • Worcester, Massachusetts, United States Workers Credit Union Full time

    {"title": "Branch Member Service Representative II", "description": "Job SummaryWe are seeking a highly motivated and customer-focused Branch Member Service Representative II to join our team at Workers Credit Union. As a key member of our branch team, you will be responsible for delivering exceptional member service, building lasting relationships, and...


  • Worcester, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional customer service, building strong relationships with members, and promoting our financial products and services.Key ResponsibilitiesIdentify and meet the financial...


  • Worcester, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly skilled and motivated Member Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional customer service and support to our members.Key ResponsibilitiesIdentify and meet the financial needs of new and existing members by building strong...


  • Worcester, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and promoting our products and services.Key ResponsibilitiesBuild strong relationships...


  • Worcester, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at the Worcester Crossing branch. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and promoting our products and services.Key ResponsibilitiesBuild...


  • Worcester, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Worcester Crossing. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and promoting our products and services.Key ResponsibilitiesBuild strong...

  • Library Assistant

    3 days ago


    Worcester, Massachusetts, United States City of Worcester, MA Full time

    Job Title: Community Branch Services Library AssistantWe are seeking a highly motivated and organized individual to join our team as a Community Branch Services Library Assistant. As a key member of our library team, you will be responsible for providing exceptional customer service, assisting with daily operations, and supporting the development of our...


  • Worcester, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly skilled Member Service Representative to join our team at Digital FCU. As a key member of our branch services team, you will be responsible for providing exceptional customer service, building strong relationships with members, and promoting our financial products and services.Key ResponsibilitiesIdentify and meet the...


  • Worcester, Massachusetts, United States City of Worcester, MA Full time

    Job Title: Community Branch Services Library AssistantThe City of Worcester is seeking a highly skilled and motivated individual to fill the position of Community Branch Services Library Assistant. This role is a key part of the Worcester Public Library team, responsible for providing exceptional customer service to patrons, assisting with daily operations...


  • Worcester, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and offering tailored solutions to meet their goals.Key ResponsibilitiesBuild strong...


  • Worcester, Massachusetts, United States Webster Five Full time

    Job SummaryWe are seeking a highly skilled Relationship Banker II PT 20 Hours to join our team at Webster Five. As a key member of our branch, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesCustomer Service and Sales: Deliver...


  • Worcester, Massachusetts, United States Digital FCU Full time

    **Job Summary**We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Digital FCU. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and offering tailored solutions to meet their goals.**Key...


  • Worcester, Massachusetts, United States Webster Five Full time

    {"h1": "Relationship Banker II PT 20 Hours at Webster Five", "p": "At Webster Five, we are seeking a skilled Relationship Banker II PT 20 Hours to join our team. As a Relationship Banker, you will be responsible for strengthening our customers\u2019 financial relationships with the Bank through needs-based conversations, recommendations of Bank product and...


  • Worcester, Massachusetts, United States Webster Five Full time

    Job SummaryWebster Five is seeking a skilled Relationship Banker II to join our team. As a Relationship Banker II, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesCustomer Service: Deliver outstanding personalized, responsive,...


  • Worcester, Massachusetts, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and experienced Branch Manager to lead our team and drive business growth in Worcester, Massachusetts. As a key member of our Retail Banking team, you will be responsible for managing all aspects of branch operations, including sales, customer service, and employee management.Key ResponsibilitiesLead and manage a...


  • Worcester, Massachusetts, United States M&T Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Float Teller. As a key member of our branch team, you will be responsible for providing exceptional service to our customers and resolving routine issues in a timely and professional manner.Key ResponsibilitiesProvide personalized service to customers, responding...


  • Worcester, Massachusetts, United States Cornerstone Bank Full time

    Customer Relations AssociateCornerstone Bank is committed to delivering exceptional customer service and building strong relationships with our customers. As a Customer Relations Associate, you will play a vital role in providing a positive experience for our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Branch Director

    4 weeks ago


    Worcester, Massachusetts, United States Elara Caring Full time

    Job Summary:Elara Caring is seeking a highly skilled and experienced Branch Director to lead our home care operations. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of a branch, ensuring the delivery of high-quality patient care, and driving business growth.Key Responsibilities:Operational...


  • Worcester, Massachusetts, United States The Nagler Group Full time

    About The Nagler GroupWe are a leading provider of dental services, and we are seeking a highly skilled and dedicated individual to join our team as a Dental Customer Service Representative.Key ResponsibilitiesRespond to InquiriesRespond to inbound telephone calls, faxes, and emails from doctors, doctors' office staff, and plan sponsor representatives in a...