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Member Service Representative, Worcester Crossing, Part-Time

1 month ago

Worcester, Massachusetts, United States Digital FCU Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Worcester Crossing. As a key member of our branch team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and promoting our products and services.

Key Responsibilities
  • Build strong relationships with members to understand their financial needs and goals
  • Cross-sell and promote DCU products and services to meet member needs
  • Process transactions, open new accounts, and provide loan origination services
  • Provide exceptional customer service and support to members
  • Work collaboratively with the branch team to achieve sales goals and improve member satisfaction
Requirements
  • High school diploma or equivalent required
  • 1-3 years of related experience in customer service or sales
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales goals
  • Technical skills in Microsoft Office and email
What We Offer

As a Member Service Representative at DCU, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on providing exceptional service to our members. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.