Care Coordinator Specialist
3 weeks ago
Job Summary
\The Customer Care Specialist is responsible for acting as a liaison between internal and external customers. The ideal candidate will have excellent communication skills, be able to multitask, and possess a strong attention to detail.
\Essential Functions
\The following are the primary responsibilities of this role:
\- Provides courteous, compassionate, and respectful treatment of internal and external customers
- Greets all callers in a pleasant manner and effectively handles their needs
- Completes and processes documentation in an accurate and timely manner
- Maintains a highly organized and efficient flow of information and handles multiple tasks at a time
- Assists in the smooth flow of information and maintains ongoing communication between customers and business
- All other duties as assigned
Additional Requirements
\In addition to the essential functions listed above, the following requirements must be met:
\- A high school diploma or equivalent in general studies
- 1+ year of home medical equipment experience, 1+ year of home care/hospice experience, 3+ years of customer service experience, 1+ year of hospital experience, or 1+ year of clinical experience
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