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Lead Patient Service Representative

2 months ago


St Louis, Missouri, United States BJC Full time
Job Summary

The Lead Patient Service Representative plays a vital role in ensuring the smooth operation of our primary care office. As a subject matter expert, this individual will direct the patient flow process, maintain a strong knowledge of front office procedures, and train new and junior team members. In the absence of the supervisor, this role serves as the primary point of contact and handles complex work situations.

Key Responsibilities
  • Verifies Health Insurance Information: Ensures accurate and timely verification of health insurance payment information, educating patients on applicable regulations and collecting payments.
  • Data Entry and Charge Management: Performs data entry of service charges, including assignment of diagnostic codes and entry of physician and clinic-related charges, ensuring all charges are captured and properly collected.
  • Subject Matter Expertise: Serves as a subject matter expert, answering general and technical questions from staff members, helping make decisions, and resolving complex issues.
  • Training and Support: Provides training and support to new and existing staff, ensuring they have the necessary knowledge and skills to perform their duties effectively.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: 2-5 years of experience in a patient service representative role, with a strong understanding of front office procedures and patient flow processes.
  • Supervisor Experience: No experience required, but a strong ability to lead and direct teams is essential.
Preferred Qualifications
  • Experience: 5-10 years of experience in a patient service representative role, with a strong understanding of front office procedures and patient flow processes.
Benefits and Legal Statement

BJC offers a comprehensive benefits package, including medical, dental, vision, life insurance, and legal services, as well as a pension plan, 401(k) plan, and tuition assistance. Our goal is to provide a supportive and inclusive work environment that allows our employees to thrive and grow in their careers.